Cannabis Delivery vs. In-Store Shopping: What Customers Prefer
The cannabis industry is evolving rapidly, and retailers are constantly adapting to meet customer expectations. One of the biggest debates in the market today is whether customers prefer cannabis delivery or in-store shopping. Both options offer unique benefits, but which one truly wins in the eyes of consumers? Let’s explore the key differences and customer preferences.
The Convenience of Cannabis Delivery
The rise of online ordering and doorstep delivery has transformed retail industries, and cannabis is no exception. Delivery services offer customers the ability to order from the comfort of their homes, making it a popular choice for those who value convenience. In fact, understanding cannabis e-commerce fundamentals can help dispensaries optimize their online ordering experience.
Why Customers Love Delivery:
Privacy & Discretion – Many consumers prefer to keep their cannabis purchases private, and delivery allows them to do so without stepping into a store.
Time-Saving – No need to commute or wait in line; delivery brings products straight to the customer’s door.
Expanded Product Selection – Online menus allow customers to browse more options at their own pace, without pressure.
Challenges of Delivery:
Delivery Fees & Minimum Order Requirements – Some customers may find these additional costs discouraging.
Wait Times – Unlike in-store purchases, which are instant, delivery often requires scheduling and waiting.
Compliance & ID Verification – Age verification laws can make delivery a more complex process.
For dispensaries looking to optimize their delivery services, following key cannabis delivery tips & tricks can improve efficiency, compliance, and customer satisfaction.
The Experience of In-Store Shopping
While delivery is growing in popularity, many cannabis consumers still prefer the in-store shopping experience. Dispensaries offer a hands-on, interactive environment where customers can see, smell, and learn about products before purchasing. Plus, having the best cannabis POS can significantly improve checkout speed and inventory management for a smoother experience.
Why Customers Love In-Store Shopping:
Personalized Assistance – Budtenders provide expert recommendations, making it easier for customers to choose the right product.
Instant Gratification – Customers can walk out with their purchase immediately, without waiting for a delivery window.
Tactile Experience – Being able to see and smell products before purchasing enhances customer confidence.
Challenges of In-Store Shopping:
Time & Effort – Visiting a dispensary requires travel and potentially waiting in lines.
Limited Privacy – Some customers may feel uncomfortable purchasing cannabis in a public setting.
Stock Availability – Some stores may have limited stock or out-of-stock products that customers wanted.
An often-overlooked advantage of in-store shopping is exceptional customer service. Dispensaries that prioritize a personalized experience create loyal customers. The impact of customer service in cannabis retail is significant—budtenders play a crucial role in guiding purchases and improving overall satisfaction. Learn more about how customer service shapes cannabis retail.
What Do Customers Prefer?
Customer preference often depends on lifestyle, location, and shopping habits. Some key insights include:
Frequent consumers tend to prefer delivery for its convenience, especially those who know what they want.
New or occasional consumers often prefer in-store shopping to get guidance from budtenders.
Urban areas see higher demand for delivery, while rural areas may favor in-store shopping due to delivery restrictions.
Older consumers tend to appreciate the personalized experience of in-store shopping, while younger demographics are more inclined toward tech-driven delivery solutions.
The Future of Cannabis Retail
Both delivery and in-store shopping will continue to thrive, but hybrid models might be the future. Many dispensaries are now offering click-and-collect options, where customers order online and pick up in-store, blending convenience with expert guidance. Retailers who can offer a seamless omnichannel experience—combining the best of both worlds—will likely attract the most loyal customers.
Final Thoughts
At the end of the day, it’s all about customer choice. Some will always prefer the ease of delivery, while others enjoy the in-store experience. Cannabis retailers that understand and cater to both preferences will stand out in this competitive market.
As you have read in this article it is not as straightforward as other industries. Operating a cannabis business is extremely difficult, and not having the know-how can really affect your bottom line. Vende Platform is made to help its clients run the business they have always wanted. Providing you with all the necessary tools for your business to succeed is our goal. Schedule a demo with us today and see how running your business on the Vende can help.